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Tools
Ecommerce Prepayment
Get paid when orders are placed online
Pay by Bank (ACH) prepayment allows customers to pay online when they place their order, reducing the risk of no-shows.
Why Ecommerce Prepayment?
Prepayment helps run a faster pickup experience, reduces payment delays at the counter, and gives dispensaries a new way to increase order commitment before the customer even arrives. When enabled, customers will see a Pay by Bank option during checkout. They can securely connect their bank account and place their order without needing to pay in-store.
Behind the scenes, the payment is preauthorized, meaning funds are only withdrawn once the order is completed at pickup. Inside Flowhub, prepaid Ecommerce orders are clearly labeled so staff can quickly understand how the order was placed and what still needs to happen at checkout.
Customers spend more when they’re not limited by cash-on-hand.
ACH uses the same banking railsas payroll and direct deposit.
Funds settle to your account in 1-3 business days.
Collecting payment upfront reduces the risk of customer abandonment.
Governed by NACHA (the national ACH body) for more stable networks.
Orders flow directly into your POSwith no extra systems for staff.
"Having partners that are reliable and stable translates into those same aspects in your business. It makes you more reliable and stable. We switched to Flowhub nine years ago. We're still here."Stan Zislis, Co-founder and Co-CEO at Silver Stem Fine Cannabis
Frequently Asked Questions
When a customer places an online order through your dispensary's ecommerce menu, they're prompted to pay at checkout using a compliant digital payment method. The transaction is processed, attached to the order in Flowhub, and ready for the budtender to verify and hand off, no payment step required in-store.
Yes. Dispensaries using prepayment typically see higher AOV because customers browse longer online than in-store, are more likely to add upsell items, and don't abandon orders due to cash-on-hand limits. Confirmed online payment also reduces partial pickups and abandoned baskets.
The prepayment experience is built directly into Flowhub Ecommerce checkout. Orders, payments, inventory, and customer data sync automatically. Budtenders see pre-authorized orders in the same cashier and fulfillment views they already use.
All transactions are processed through PCI-compliant, encrypted payment infrastructure. Flowhub does not store sensitive bank or payment credentials on your dispensary's systems, and all data is protected with bank-grade security standards.
Refunds are processed directly through Flowhub. If a customer cancels an order or returns a product, your team can issue a refund back to the original payment method in just a few clicks, fully tracked and reconciled in your POS.
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